FAQs & Troubleshooting
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150 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Functions supported in the Windows 7 built-in drivers
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 6I'm using Macintosh. What is the PreScan option used for?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11Windows 10 Support Information
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13Can I confirm that the FAX was sent correctly?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Delete print jobs from the print queue.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28Why doesn't the machine answer when receiving a call?
- 29I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Scan a document in Windows 8 and Windows 10.
- 33Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34What does "MACHINE ERROR XX" mean?
- 35I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37What is the Network Shared printing?
- 38The printer status is Offline or Paused.
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45What is Distinctive Ring and how do I program it?
- 46Can I reduce the size of a received fax on this machine?
- 47How can I clear the "PLS OPEN COVER" message from my Fax/DCP/MFC's display?
- 48"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Uninstall the drivers (Windows)