FAQs & Troubleshooting
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139 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 6Functions supported in the Windows 7 built-in drivers
- 7Cannot print after a Windows 10 update (June 2020)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Delete print jobs from the print queue.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19When trying to print from Mac OS® X the print queue is stopped.
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28How do I program the date and time?
- 29I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 30I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Change the printer driver settings (Windows/macOS)
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 41Windows 10 Support Information
- 42Windows 7 Support Information
- 43I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 44Clear the paper jam or printer jam.
- 45The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 46I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 47How can I re-install the drivers?
- 48When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 49What is the "Station ID" and how do I set it?
- 50Open the Control Panel (For Windows)