FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3I suddenly can no longer print. My machine is connected locally by USB. Why and what can I do?
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8Clear the paper jam or printer jam.
- 9Does NC-2200w work with Windows Vista?
- 10Why doesn't the machine answer when receiving a call?
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12How do I clear Machine Error 46?
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Scan and save a document in PDF format (Scan to File)
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17How can I clear the "INK EMPTY" message?
- 18Functions supported in the Windows 7 built-in drivers
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 27Change the printer driver settings (Windows/macOS)
- 28What is Distinctive Ring and how do I program it?
- 29Can I still receive faxes or calls when the machine is switched off?
- 30Delete print jobs from the print queue.
- 31How to identify your Operating System (OS).
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Can I use voice mail on the same line as my Brother machine?
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36One or more of my colors are not printing (blank). What can I do?
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39Pre-Required Procedures (Linux)
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Cannot print after a Windows 10 update (June 2020)
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43What is the BRAdmin Professional software used for?
- 44Discover the MAC address of the Brother network card
- 45Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 46Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.