FAQs & Troubleshooting
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290 Results
- 1I suddenly can no longer print. My machine is connected locally by USB. Why and what can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4When I print, the pages are smudged with ink. What should I do?
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I use voice mail on the same line as my Brother machine?
- 8What driver package format is supported by my Linux distribution?
- 9When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12How to identify your Operating System (OS).
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16Does NC-2200w work with Windows Vista?
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 21How do I know the current network configuration?
- 22Clear the paper jam or printer jam.
- 23Delete print jobs from the print queue.
- 24How do I clear Machine Error 46?
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26The printer status is Offline or Paused.
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29One or more of my colors are not printing (blank). What can I do?
- 30Discover the MAC address of the Brother network card
- 31I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 32How do I print on an envelope?
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Pre-Required Procedures (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Functions supported in the Windows 7 built-in drivers
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Scan and save a document in PDF format (Scan to File)
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41Which E-mail packages are compatible with ControlCenter3?
- 42How can I clear the "INK EMPTY" message?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I reduce the size of a received fax on this machine?
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48Cannot print after a Windows 10 update (June 2020)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Change the printer driver settings (Windows/macOS)