FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How do I know which side up my photo paper should be in the tray?
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Pre-Required Procedures (Linux)
- 6How to identify your Operating System (OS).
- 7Change the printer driver settings (Windows/macOS)
- 8Can third party ink be used to refill the ink cartridges?
- 9Delete print jobs from the print queue.
- 10Scan and save a document in PDF format (Scan to File)
- 11How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 12Can I use voice mail on the same line as my Brother machine?
- 13One or more of my colors are not printing (blank). What can I do?
- 14When printing from my Apple Mac OS X, the print is coming out mirrored.
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20What driver package format is supported by my Linux distribution?
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22When I print, the pages are smudged with ink. What should I do?
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24Can I program my Brother machine to forward the faxes I receive to another location?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Can I print from or scan to Android™ Smartphone?
- 27The printer status is Offline or Paused.
- 28How do I clear Machine Error 46?
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34The keys on the control panel do not respond.
- 35How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42When I scan a document using ControlCenter, the scanned file size is too big.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50How do I print envelopes?