FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3One or more of my colors are not printing (blank). What can I do?
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6How do I know which side up my photo paper should be in the tray?
- 7How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 8How to identify your Operating System (OS).
- 9What driver package format is supported by my Linux distribution?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Delete print jobs from the print queue.
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17Can I use voice mail on the same line as my Brother machine?
- 18When I print, the pages are smudged with ink. What should I do?
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20When printing from my Apple Mac OS X, the print is coming out mirrored.
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22The printer status is Offline or Paused.
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Can I still receive faxes or calls when the machine is switched off?
- 25Why can't I print when an ink cartridge is empty?
- 26How many times will my Brother machine automatically redial a busy number?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Why doesn't the machine answer when receiving a call?
- 31How do I print envelopes?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 34How do I load 10 x 15 Glossy paper into my machine?
- 35When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 36What is Distinctive Ring and how do I program it?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The edge of glossy paper is smudged.
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Change the printer driver settings (Windows/macOS)
- 45How do I clear Machine Error 46?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50Cannot print after a Windows 10 update (June 2020)