FAQs & Troubleshooting
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312 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The printer status is Offline or Paused.
- 4My printed documents are missing black.
- 5My printed documents are missing colors.
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I print, the pages are smudged with ink. What should I do?
- 10How to identify your Operating System (OS).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Replace Ink
- 13Load paper in the paper tray
- 14Change the printer driver settings (Windows/macOS)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20When printing documents the characters appear ghosted, blurry, or doubled.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22How do I load envelopes into my machine?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27I cannot print from my computer via USB.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31The edge of glossy paper is smudged.
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38How do I know which side up my photo paper should be in the tray?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Scan and save a document in PDF format (Scan to File)
- 41Paper Jam
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Cannot print after a Windows 10 update (June 2020)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Ink Low
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50When I print photos, the color quality is not good.