FAQs & Troubleshooting
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312 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Ink
- 4The printer status is Offline or Paused.
- 5How do I load envelopes into my machine?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14What driver package format is supported by my Linux distribution?
- 15How do I clear the message "Unable to ..." or "... Unable" ?
- 16What is Brother iPrint&Scan?
- 17I cannot make borderless prints.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 21Cleaning the print head.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Scan and save a document in PDF format (Scan to File)
- 26Can I use voice mail on the same line as my Brother machine?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28When I print, the pages are smudged with ink. What should I do?
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 36I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42How do I improve my Brother machine's print and copy speeds?
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 45Paper Jam
- 46What is the Network Shared printing?
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Protect your Brother machine against unauthorised access over the network