FAQs & Troubleshooting
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319 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Change the printer driver settings (Windows/macOS)
- 3How to identify your Operating System (OS).
- 4The printer status is Offline or Paused.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Cannot print after a Windows 10 update (June 2020)
- 7Windows 10 Support Information
- 8My printed documents are missing colors.
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10Delete print jobs from the print queue.
- 11Open the Control Panel (For Windows)
- 12Download a file from the "Downloads" section and save it to Windows 10 computer.
- 13My printed documents are missing black.
- 14Paper Jam
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Can I print from or scan to Android™ Smartphone?
- 17Uninstall the Brother Software and Drivers (Windows)
- 18I cannot print from my computer via USB.
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I cannot use ControlCenter3 because it shows nothing after it is launched (Windows).
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25I cannot make borderless prints.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Scan and save a document in PDF format (Scan to File)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Load paper in the paper tray
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35How do I improve my Brother machine's print and copy speeds?
- 36When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40"Offline" appears on the Status Monitor.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 44Cleaning the print head.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Ink Low
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Scan a document in Windows 8 or later.
- 49Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 50Use the Network Connection Repair Tool (Windows)
