FAQs & Troubleshooting
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314 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4My printed documents are missing black.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10How to identify your Operating System (OS).
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17My printed documents are missing colors.
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19Ink Low
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Can I print from or scan to Android™ Smartphone?
- 24The printer status is Offline or Paused.
- 25Cleaning the print head.
- 26Protect your Brother machine against unauthorised access over the network
- 27When printing documents the characters appear ghosted, blurry, or doubled.
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30Change the printer driver settings (Windows/macOS)
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32How do I clear the message "Unable to ..." or "... Unable" ?
- 33When I print, the pages are smudged with ink. What should I do?
- 34Paper Jam
- 35Replace Ink
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39If I use the On/Off key to turn my machine off, can I still receive faxes?
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43What is the BRAdmin Professional software used for?
- 44What is the "Station ID" and how do I set it?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46What driver package format is supported by my Linux distribution?
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I am unable to change my Brother machine's Receive Mode.
- 49Stop my Brother machine from automatically redialing a number.
- 50Locate files scanned with ControlCenter3 (For Windows)