FAQs & Troubleshooting
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312 Results
- 51Locate files scanned with ControlCenter2 (For Macintosh)
- 52Is my Brother machine compatible with Windows Vista?
- 53Forward a fax to another fax machine when my machine has a mechanical problem.
- 54When I print, the pages are smudged with ink. What should I do?
- 55Paper Jam
- 56Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 57ControlCenter3 displays a blank screen at startup (Windows)
- 58Scan from the Brother iPrint&Scan application using Windows Phone.
- 59The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 60I cannot make borderless prints.
- 61Stop my Brother machine from automatically redialing a number.
- 62The edge of glossy paper is smudged.
- 63Change the printer driver settings (Windows/macOS)
- 64Scan multiple pages into one file instead of each scan being saved as a separate file.
- 65I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 66Can third party ink be used to refill the ink cartridges?
- 67Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 68I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 69When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 70I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 71Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 72How do I know which side up my photo paper should be in the tray?
- 73Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 74How do I clear the message "Unable to ..." or "... Unable" ?
- 75The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 76I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 77Download a file from the "Downloads" section and save it to Windows 8 computer.
- 78The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 79How do I improve my Brother machine's print and copy speeds?
- 80I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 81I'm using MagicJack and am having problems sending or receiving faxes.
- 82When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 83I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 84Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 85What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 86When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 87I'm using Macintosh. What is the PreScan option used for?
- 88"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 89Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 90I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 91Scan a document using "Scanner and Camera Wizard" in Windows XP
- 92Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 93I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 94Uninstall printer drivers (Linux)
- 95Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 96If I use the On/Off key to turn my machine off, can I still receive faxes?
- 97Can I use AirPrint with my Brother machine?
- 98The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 99Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 100I cannot print from my computer via USB.