FAQs & Troubleshooting
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265 Results
- 1My printed documents are missing black.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are missing colors.
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to identify your Operating System (OS).
- 11The printer status is Offline or Paused.
- 12The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Can I print from or scan to Android™ Smartphone?
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Replace Ink
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Open the Control Panel (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Paper Jam
- 25Change the language displayed on my Brother machine's LCD.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Print Unable 46
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31What is Distinctive Ring and how do I program it?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34Cleaning the print head.
- 35I'm unable to access the memory (media) card in the media slot. What can I do?
- 36What driver package format is supported by my Linux distribution?
- 37Pre-Required Procedures (Linux)
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Can I use AirPrint with my Brother machine?
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42How do I know which side up my photo paper should be in the tray?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Scan and save a document in PDF format (Scan to File)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47Where can I get FaceFilter Studio and what can I do with this application?
- 48Is my Brother machine compatible with Windows Vista?
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?