FAQs & Troubleshooting
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263 Results
- 1My printed documents are missing black.
- 2Replace Ink
- 3My printed documents are missing colors.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5How to identify your Operating System (OS).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Scan and save a document in PDF format (Scan to File)
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Paper Jam
- 13Cleaning the print head.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Print Unable 46
- 19Change the language displayed on my Brother machine's LCD.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I use voice mail on the same line as my Brother machine?
- 22Load photo paper into my machine.
- 23Where is the USB port on the machine?
- 24What driver package format is supported by my Linux distribution?
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Change the printer driver settings (Windows/macOS)
- 27When I print, the pages are smudged with ink. What should I do?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Open the Control Panel (For Windows)
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37Glossy Paper does not feed correctly. What can I do?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45When I scan a document using ControlCenter, the scanned file size is too big.
- 46The printer status is Offline or Paused.
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48How do I clear the message "Cannot Detect" from the display?
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50When I print photos, the color quality is not good.