FAQs & Troubleshooting
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263 Results
- 51When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 52When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 53Where can I get FaceFilter Studio and what can I do with this application?
- 54How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 55The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 56Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 57When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 58When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 59Uninstall the Brother Software and Drivers (Windows)
- 60I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 61I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 62Check the firmware version.
- 63How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 64Open the Status Monitor
- 65When printing documents the characters appear ghosted, blurry, or doubled.
- 66Do I need a telephone line to send and receive faxes with my Brother machine?
- 67Can I print from and scan to iPhone, iPod touch and iPad?
- 68Print Unable 46
- 69Create or view a XML Paper Specification document
- 70Can I use voice mail on the same line as my Brother machine?
- 71In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 72Scan a document using "Scanner and Camera Wizard" in Windows XP
- 73How do I know which Receive Mode to select?
- 74Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 75When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 76The LCD displays an error code (number). What does it mean?
- 77I'm unable to access the memory (media) card in the media slot. What can I do?
- 78Images of the thumbnail page from the media (memory) card won't print.
- 79I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 80Large characters are printed incorrectly. (Linux)
- 81I cannot send a fax using PC-FAX (Windows 10)
- 82When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 83I cannot scan when using SELinux (Security-Enhanced Linux)
- 84I installed scan-key-tool, but it does not work. (Linux)
- 85How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 86I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 87ControlCenter3 displays a blank screen at startup (Windows)
- 88Windows 10 Support Information
- 89"Offline" appears on the Status Monitor.
- 90The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 91Load photo paper into my machine.
- 92Configure a cover page for PC-FAX.
- 93The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 94My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 95Verify if the Brother machine has a dial tone
- 96When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 97Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 98Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 99I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 100When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.