FAQs & Troubleshooting
![]() |
Popular |
225 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I replace the Ink Cartridge?
- 4How do I load paper?
- 5Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9When I print, the pages are smudged with ink. What should I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13How to identify your Operating System (OS).
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15How many times will my Brother machine automatically redial a busy number?
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 21Can I confirm that the FAX was sent correctly?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Print command (LPR) (Linux)
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26How do I print envelopes?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 30Firewall port requirements of the Scan Key Tool (Linux)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Can I use AirPrint with my Brother machine?
- 33The edge of glossy paper is smudged.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 39How do I clear the message "PAPER JAM" from the display?
- 40How do I clean the Scanner to improve the copy quality?
- 41Improve poor print quality.
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 44Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46When I print images, the quality is not good (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.