FAQs & Troubleshooting
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226 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2How do I replace the Ink Cartridge?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4One or more of my colors are not printing (blank). What can I do?
- 5How do I load paper?
- 6I'm using Macintosh. What is the PreScan option used for?
- 7Change the printer driver settings (Windows/macOS)
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Pre-Required Procedures (Linux)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I clear Machine Error 46?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14Delete print jobs from the print queue.
- 15Scan and save a document in PDF format (Scan to File)
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17Can I use voice mail on the same line as my Brother machine?
- 18When I print, the pages are smudged with ink. What should I do?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21How to identify your Operating System (OS).
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25How do I clear the message "PAPER JAM" from the display?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 33Which E-mail packages are compatible with ControlCenter3?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35What driver package format is supported by my Linux distribution?
- 36Can I print from or scan to Android™ Smartphone?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The edge of glossy paper is smudged.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43Where is the USB port on the machine?
- 44How do I clean the Scanner to improve the copy quality?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Change the user interface of ControlCenter3
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50Windows 10 Support Information