FAQs & Troubleshooting
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108 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How do I reset Wi-Fi® setting?
- 3The left or right side of the label is not printed correctly.
- 4How to load the Media
- 5How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 6The printing position of small label is incorrect.
- 7Using the CommTool (for Windows)
- 8The label is skipped when printing.
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10How to add a new stock from the Seagull driver
- 11How to load the Ribbon
- 12How to update firmware to all printers on the same subnet at the same time
- 13I cannot install the Windows driver.
- 14How to install the Windows driver via Wi-Fi®/ wired network
- 15How to execute the printer configuration (Self-test) to debug
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17How to update the firmware
- 18Printing the printer configuration (Self-test)
- 19Where can I find the printer's network settings, such as IP address?
- 20How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 23I cannot connect my machine to the wireless network.
- 24The print quality is poor.
- 25The power indicator does not light.
- 26The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 27How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 28The time on the printer is incorrect.
- 29I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 30How to connect the printer to your computer
- 31When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 32How to adjust the tear position in BarTender
- 33How to install Brother software on a computer not connected to the Internet
- 34I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 35How to adjust the cut position (For Windows)
- 36How to clean the Print Head
- 37The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 38Printing is not possible.
- 39Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 42The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 43The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 44How to skip the AUTO.BAS program only one time by directly operating the printer
- 45How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 46How to change the printer code page
- 47How to transfer the print programs or templates using FBPL commands
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49How do I uninstall the printer driver?
- 50How to identify your Operating System (OS) for Windows or Mac