FAQs & Troubleshooting
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118 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Ribbon
- 3The printing position of small label is incorrect.
- 4How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5How to adjust the cut position (For Windows)
- 6When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 7I cannot install the Windows driver.
- 8How to execute the printer configuration (Self-test) to debug
- 9How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10Printing the printer configuration (Self-test)
- 11How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 12The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 13How to load the Media
- 14The label is skipped when printing.
- 15The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 16I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 17Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 18How to set the Direct Thermal or Thermal Transfer Print Methods
- 19How to add a new stock from the Seagull driver
- 20How to reset the printer settings by directly operating the printer
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 22The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 23How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 24How to connect the printer to your computer (for Windows)
- 25How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 26How do I reset Wi-Fi® setting?
- 27Using the CommTool (for Windows)
- 28How to install the External Roll Holder (Optional)
- 29I cannot connect my machine to the wireless network.
- 30How to transfer the print programs or templates using FBPL commands
- 31The print quality is poor.
- 32Printing is not possible.
- 33The left or right side of the label is not printed correctly.
- 34The time on the printer is incorrect.
- 35The label wraps around the platen roller when using the cutter.
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37How to install the Windows driver via Wi-Fi®/ wired network
- 38How to change the printer code page
- 39How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 40I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 41BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 42Enable or disable Bluetooth Low Energy (BLE)
- 43How to change the speed and density in BarTender
- 44How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 45How to update the firmware
- 46How to open the Devices and Printers window
- 47How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 50How to get Bluetooth MAC Address with the CommTool (for Windows)