FAQs & Troubleshooting
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116 Results
- 1Enable or disable Bluetooth Low Energy (BLE)
- 2How to load the Ribbon
- 3How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 4How to connect the printer to your computer (for Windows)
- 5The printing position of small label is incorrect.
- 6How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 7How to update firmware to all printers on the same subnet at the same time
- 8The time on the printer is incorrect.
- 9Using the CommTool (for Windows)
- 10I cannot install the Windows driver.
- 11How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 12How to reset the printer settings by directly operating the printer
- 13Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 14How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 15How to change the printer code page
- 16How to load the Media
- 17The left or right side of the label is not printed correctly.
- 18How to set the Direct Thermal or Thermal Transfer Print Methods
- 19How to install the Windows driver via Bluetooth®
- 20The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 21How to install the External Roll Holder (Optional)
- 22Memory full error occurred.
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24The power indicator does not light.
- 25The label wraps around the platen roller when using the cutter.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 28How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 29How to clean the Print Head
- 30How to change the speed and density in BarTender
- 31How to update the firmware
- 32How to transfer the print programs or templates using FBPL commands
- 33How to adjust the cut position (For Windows)
- 34How to install the Windows driver via Wi-Fi®/ wired network
- 35The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 36I cannot connect my machine to the wireless network.
- 37I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 38I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 39Can I use a 38.1 mm (1.5") paper core?
- 40The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 41The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43Printing is not possible.
- 44How to add a new stock from the Seagull driver
- 45How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 49How to clean the Platen Roller
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)