FAQs & Troubleshooting
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107 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2How to load the Media
- 3How to connect the printer to your computer (for Windows)
- 4The left or right side of the label is not printed correctly.
- 5How to install the Windows driver via Wi-Fi®/ wired network
- 6Printing the printer configuration (Self-test)
- 7Using the CommTool (for Windows)
- 8The printing position of small label is incorrect.
- 9How to skip the AUTO.BAS program only one time by directly operating the printer
- 10How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 11The label wraps around the platen roller when using the cutter.
- 12I cannot install the Windows driver.
- 13The label is skipped when printing.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to load the Ribbon
- 17How to update the firmware
- 18BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 20How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 23The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 24How to reset the printer by directly operating the printer
- 25How to change the printer code page
- 26How to adjust the cut position (For Windows)
- 27How to set the Direct Thermal or Thermal Transfer Print Methods
- 28How to change the speed and density in BarTender
- 29How to add a new stock from the Seagull driver
- 30How do I clean / maintain my printer?
- 31I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34The power indicator does not light.
- 35When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 36How to execute the printer configuration (Self-test) to debug
- 37How to transfer the print programs or templates using FBPL commands
- 38How to clean the Platen Roller
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 41I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 42Memory full error occurred.
- 43How to clean the Print Head
- 44How to attach the External Roll Mount (Optional)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46The print quality is poor.
- 47(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 49The time on the printer is incorrect.
- 50How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer