FAQs & Troubleshooting

FAQs & Troubleshooting

How to clean the Platen Roller

Clean the platen roller when changing a label roll.

  1. Turn off the printer.


  2. Open the Roll Compartment Cover by pressing the tabs on both sides of the printer.

    Open the Roll Compartment Cover

  3. Push the print head release button to open the print head mechanism.

    Push the print head

  4. Rotate the platen roller and wipe it thoroughly with a lint-free cloth or cotton swab dipped in isopropyl alcohol or ethanol.

    Wipe the platen roller

  5. Close the print head mechanism with both hands until it locks into place.

    Close the print head

  6. Close the Roll Compartment Cover.

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If you need further assistance, please contact Brother customer service:

Related Models

TD-4420TN, TD-4520TN

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