FAQs & Troubleshooting
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106 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The left or right side of the label is not printed correctly.
- 3How to connect the printer to your computer (for Windows)
- 4The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 5How to install the Windows driver via Wi-Fi®/ wired network
- 6Using the CommTool (for Windows)
- 7The printing position of small label is incorrect.
- 8How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 9How to load the Media
- 10I cannot install the Windows driver.
- 11How to load the Ribbon
- 12The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 13How to attach the External Roll Mount (Optional)
- 14The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 15The label is skipped when printing.
- 16How to adjust the cut position (For Windows)
- 17The time on the printer is incorrect.
- 18How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 19How to add a new stock from the Seagull driver
- 20The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 21How to clean the Print Head
- 22How to transfer the print programs or templates using FBPL commands
- 23The label wraps around the platen roller when using the cutter.
- 24The print quality is poor.
- 25How to set the Direct Thermal or Thermal Transfer Print Methods
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How to skip the AUTO.BAS program only one time by directly operating the printer
- 28How to execute the printer configuration (Self-test) to debug
- 29How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 30How to update the firmware
- 31How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 32How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 33Printing is not possible.
- 34I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 35How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 36When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 37Memory full error occurred.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How do I clean / maintain my printer?
- 41I cannot print barcodes correctly using BarTender.
- 42The power indicator does not light.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 45How to change the printer code page
- 46BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 47I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 48How to install Brother software on a computer not connected to the Internet
- 49Printed barcodes cannot be read.
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)