FAQs & Troubleshooting
![]() |
Latest |
137 Results
- 104/12/2023Where can I find my Brother printer's serial number?
- 202/28/2023What Android™ mobile application can I use?
- 302/02/2023How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 411/21/2022How do I transfer label or slip templates?
- 511/21/2022What kinds of software or functions are available for this printer?
- 608/29/2022How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 706/28/2022How to install Brother software on a computer not connected to the Internet
- 806/14/2022Using the Device Settings (for Windows)
- 906/14/2022Can I print out the printer settings?
- 1006/14/2022How to identify the printer's firmware version
- 1106/14/2022How do I switch to and use the mass storage mode?
- 1206/14/2022How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 1306/14/2022Which interface can I use?
- 1406/14/2022How can I reset the printer?
- 1505/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 1604/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 1704/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 1804/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1903/31/2022How to delete the registry information and files related to the printer driver
- 2003/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2103/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2203/24/2022Printing is not possible. (USB connection)
- 2303/24/2022How do I uninstall the printer driver?
- 2401/17/2022How to identify your Operating System (OS) for Windows or Mac
- 2512/10/2021How to open the Devices and Printers window
- 2612/10/2021How to set the Peeler
- 2712/10/2021How to set the Cutter
- 2812/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 2912/09/2021How to use P-touch Library
- 3012/09/2021Using the Printer Setting Tool (for Windows)
- 3110/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3208/03/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 3308/03/2021A security warning appears when accessing Web Based Management via HTTPS.
- 3401/29/2021Installing the software (for Windows)
- 3501/13/2021Can I directly operate my printer from a self-developed application software and print a label?
- 3612/11/2020Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 3711/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 3810/28/2020How do I create a label containing a table? (P-touch Editor 5.x for Windows)
- 3910/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 4010/13/2020The power turns off automatically.
- 4110/06/2020How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 4209/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4308/26/2020How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 4407/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 4507/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 4607/03/2020Printed barcodes cannot be read.
- 4705/19/2020Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 4805/19/2020How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 4905/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 5005/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)