FAQs & Troubleshooting
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137 Results
- 1Which interface can I use?
- 2How do I transfer label or slip templates?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7How to set the Cutter
- 8How to set the Platen Roller
- 9What Android™ mobile application can I use?
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11How do I install/change the RD roll?
- 12How to set the Peeler
- 13A security warning appears when accessing Web Based Management via HTTPS.
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15When I print many continuous labels, part of the label data is printed twice.
- 16How to delete the registry information and files related to the printer driver
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20How to open the Devices and Printers window
- 21Using the Device Settings (for Windows)
- 22How do I uninstall the printer driver?
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How to identify your Operating System (OS) for Windows or Mac
- 26How to set the Head Unit
- 27Where can I find my Brother printer's serial number?
- 28Printing is not possible. (USB connection)
- 29Print free-length labels with the set length (Linux®)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 33Installing the software (for Windows)
- 34What is the Label List? (P-touch Editor 5.x for Windows)
- 35How to install Brother software on a computer not connected to the Internet
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 38I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 39When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41All print jobs have been cancelled and nothing can be printed. (Linux®)
- 42Large characters are printed incorrectly. (Linux®)
- 43I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 44The power button does not light up.
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47The media cannot be fed to the beginning of a label.
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)