FAQs & Troubleshooting
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Latest |
249 Results
- 106/25/2025What Android™ mobile application can I use?
- 206/25/2025What iOS mobile application can I use?
- 304/03/2025Can I directly operate my printer from a self-developed application software and print a label?
- 401/24/2025A security warning appears when accessing Web Based Management via HTTPS.
- 511/28/2024I cannot install the printer driver or print in Windows 11.
- 611/19/2024How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 710/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 809/27/2024Where can I find my Brother printer's serial number?
- 908/19/2024How to identify the printer's firmware version
- 1008/19/2024How do I transfer label or slip templates?
- 1107/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 1205/30/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 1305/30/2024(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 1405/30/2024(Video) 2-color labels are not printed clearly from a Mac.
- 1505/30/2024(Video) Lines appear in areas with a high red density level.
- 1605/30/2024(Video) When printing solid red areas, the color may be uneven.
- 1705/30/2024(Video) When I print many continuous labels, part of the label data is printed twice.
- 1805/30/2024(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 1905/30/2024(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 2005/30/2024(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 2105/30/2024(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 2205/30/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 2305/30/2024(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 2405/30/2024(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 2505/30/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2605/30/2024(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 2703/29/2024(Video) The message "Cassette not installed" is displayed on the print monitor screen. What should I do?
- 2802/29/2024(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 2902/29/2024(Video) Small characters or thin lines are printed faintly.
- 3002/29/2024(Video) Printed barcodes cannot be read.
- 3102/29/2024(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 3202/29/2024(Video) 2-color Printing is not possible.
- 3302/19/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 3401/09/2024Video guide: Connect the printer to your mobile device via Wi-Fi®
- 3501/09/2024Wireless setup: Connect your printer to your computer.
- 3610/18/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3710/18/20232-color labels are not printed clearly from a Mac.
- 3810/18/2023How do I connect my computer to the printer using the Wireless Direct mode?
- 3910/18/2023How to open the Devices and Printers window
- 4010/18/2023The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 4110/18/2023P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 4210/18/2023P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 4310/18/2023How to uninstall the printer driver and software
- 4410/18/2023How do I connect the printer to my computer using a USB cable?
- 4510/18/2023How to identify your Operating System (OS) for Windows or Mac
- 4610/18/2023Printing is not possible. (USB connection)
- 4706/12/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 4806/12/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 4906/12/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5006/12/2023Some parts of the label are not printed. (P-touch Editor 5.x for Windows)