FAQs & Troubleshooting
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167 Results
- 1I cannot install the printer driver.
- 2How to uninstall the printer driver and software
- 3Where can I download the latest P-touch Editor for Mac?
- 4I cannot print.
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 8How to identify your Operating System (OS) for Windows or Mac
- 9I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 10(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12The end of the roll is stuck inside the machine.
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How to open the Devices and Printers window
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 17How do I install/change the label roll?
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20Where can I find my Brother printer's serial number?
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 24The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 28Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31How to delete the registry information and files related to the printer driver
- 32(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 33I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 34Can I directly operate my printer from a self-developed application software and print a label?
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36What are the cleaning sheets for? When do I use them?
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 39Small characters or thin lines are printed faintly.
- 40How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 41How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 42How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 43(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 44When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 45Some of the print options in OpenOffice do not work. (Linux®)
- 46Can I set a different media width when using an OpenOffice template? (Linux®)
- 47"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 48When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 49Printing is not possible. (P-touch Editor5.3 for Mac)
- 50How do I print labels with higher quality? (P-touch Editor 5.x for Windows)