FAQs & Troubleshooting
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134 Results
- 1What is Brother iPrint&Scan?
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3The printer status is Offline or Paused.
- 4Delete print jobs from the print queue.
- 5Enable the Brother machine's network interface.
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Print Unable XX
- 9Discover the MAC address of the Brother network card
- 10Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11Jam E Rear
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Reset the print server to the default factory settings.
- 14Output Tray Full
- 15Print the Network Configuration Report
- 16I cannot print from my computer via USB.
- 17Jam D Duplex
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21How to identify your Operating System (OS).
- 22Jam F OP Tray
- 23Jam C Inside
- 24I get a TS error when trying to print on a wireless network.
- 25Set up your Brother machine on a wireless network.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Short Paper
- 28Jam B Inside
- 29Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 30Jam MP Tray
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 33Cannot print after a Windows 10 update (June 2020)
- 34In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Important points you need to confirm before configuring your Brother machine for a wireless network.
- 37Use the Network Connection Repair Tool (Windows)
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39DX Lever Error
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Open the Control Panel (For Windows)
- 42Change the printer driver settings (Windows/macOS)
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Too Many Trays
- 47Waste Tank Full
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50What is the Network Shared printing?