FAQs & Troubleshooting
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136 Results
- 1The printer status is Offline or Paused.
- 2Delete print jobs from the print queue.
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5I cannot print from my computer via USB.
- 6What is Brother iPrint&Scan?
- 7Enable the Brother machine's network interface.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10Supported models of Universal Printer Driver for PCL
- 11Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 12Output Tray Full
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Open the Status Monitor
- 15How to identify your Operating System (OS).
- 16In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 17What is the Network Shared printing?
- 18Discover the MAC address of the Brother network card
- 19Print Unable XX
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Set up your Brother machine on a wireless network.
- 22Unusable Device
- 23Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 24Jam D Duplex
- 25I cannot install the printer driver or print in Windows 11.
- 26I get a TS error when trying to print on a wireless network.
- 27DX Lever Error
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Print the Network Configuration Report
- 31Use the Network Connection Repair Tool (Windows)
- 32Open the Control Panel (For Windows)
- 33Check the Node Name of the Brother machine
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Cartridge Alert
- 36Change the printer driver settings (Windows/macOS)
- 37Ink Low
- 38Storage Full
- 39Reset the print server to the default factory settings.
- 40Jam B Inside
- 41Replace Parts
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43Print a list of the internal fonts.
- 44Cannot print after a Windows 10 update (June 2020)
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Short Paper
- 47Manual Feed
- 48Can third party ink be used to refill the ink cartridges?
- 49Uninstall the Brother Software and Drivers (Windows)
- 50Install the built-in drivers (For Windows 8 and Windows 10)