FAQs & Troubleshooting
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136 Results
- 1What is Brother iPrint&Scan?
- 2The printer status is Offline or Paused.
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4Delete print jobs from the print queue.
- 5Enable the Brother machine's network interface.
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot print from my computer via USB.
- 9Discover the MAC address of the Brother network card
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11Print Unable XX
- 12Jam F OP Tray
- 13Jam C Inside
- 14Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Jam D Duplex
- 17How to identify your Operating System (OS).
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20I get a TS error when trying to print on a wireless network.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Jam B Inside
- 24Jam E Rear
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26Output Tray Full
- 27Can I print from or scan to Android™ Smartphone?
- 28Jam MP Tray
- 29Print the Network Configuration Report
- 30Reset the print server to the default factory settings.
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32Cartridge Alert
- 33Replace Parts
- 34Set up your Brother machine on a wireless network.
- 35Waste Tank Full
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Cannot print after a Windows 10 update (June 2020)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Change the printer driver settings (Windows/macOS)
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Install the optional tray unit.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Supported models of Universal Printer Driver for PCL
- 44Short Paper
- 45Can third party ink be used to refill the ink cartridges?
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Important points you need to confirm before configuring your Brother machine for a wireless network.
- 49Is my Brother machine compatible with Windows Vista?
- 50Cooling Down