FAQs & Troubleshooting
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227 Results
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2Replace Drum
- 3(Video) Load A4/Letter paper
- 4Print the Network Configuration Report
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Enable the Brother machine's network interface.
- 9Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 10Paper is Jammed in the 2-sided Tray
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14Jam MP Tray
- 15Install the optional lower tray
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17(Video) Unpack your Brother machine
- 18(Video) Replace the Toner Cartridge
- 19What is Storage PC Print Data using Active Directory®? (Windows)
- 20Add your Brother machine with AirPrint (macOS)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Paper is Jammed inside the Machine
- 23Paper is Jammed in the Paper Tray
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Set up your Brother machine on a wireless network.
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Delete print jobs from the print queue.
- 32The printer status is Offline or Paused.
- 33Toner Low or Prepare New Toner Cartridge
- 34Reset the Drum Counter
- 35Reset the Network Settings to the Factory Settings
- 36My printer takes a long time to start printing when using Airprint. (iOS 16)
- 37Discover the MAC address of the Brother network card
- 38Drum !
- 39Check the remaining ink or toner level (Linux)
- 40Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 41Install a Certificate on Your Brother Machine
- 42Print on Both Sides of the Paper (Macintosh)
- 43Print on Both Sides of the Paper (Windows®)
- 44Load and Print Thick Paper and Labels Using the MP Tray
- 45I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47Clean the Drum Unit
- 48What is the default password for my Brother machine?
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Send an Email with User Authentication