FAQs & Troubleshooting
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110 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2How to identify your Operating System (OS).
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is the default password for my Brother machine?
- 7Out of Memory
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Manual Feed
- 10Set up your Brother machine on a wireless network (Windows/macOS)
- 11Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14What is the default password for my BRAdmin or Web Based Management?
- 15Protect your Brother machine against unauthorised access over the network
- 16Cannot Print ##
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Toner Low or Prepare New Toner Cartridge
- 20Drum End Soon
- 21(Video) Paper is Jammed in the Paper Tray
- 22What is Toner Continue Mode?
- 23Where can I find my Brother machine's serial number?
- 24(Video) Paper is Jammed in the Output Paper Tray
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27Install the Brother Mobile Connect application (for mobile device)
- 28Change the printer driver settings (Windows)
- 29What driver package format is supported by my Linux distribution?
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 35"Offline" appears on the Status Monitor. (Windows)
- 36No Toner
- 37Drum !
- 38(Video) Paper is Jammed in the Back of the Machine
- 39Update the Driver or Firmware for your Brother machine
- 40Check the remaining ink or toner level (Linux)
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42Media Mismatch
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Open the Control Panel (For Windows)
- 45Self-Diagnostic
- 46The printer status is Offline or Paused.
- 47Size Error DX
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Poor fixing
- 50Uninstall the Brother Software and Drivers (Windows)