FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2How to identify your Operating System (OS).
- 3(Video) Set up your Brother machine
- 4(Video) Paper is Jammed inside the Machine
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6What is the default password for my Brother machine?
- 7Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 8Use Universal Print (Mac)
- 9Add your Brother machine with AirPrint (macOS)
- 10Set up your Brother machine on a wireless network (Windows/macOS)
- 11(Video) Paper is Jammed in the Back of the Machine
- 12Install the Brother Mobile Connect application (for mobile device)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Out of Memory
- 15(Video) Paper is Jammed in the Paper Tray
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18Cannot Print ##
- 19What is the default password for my BRAdmin or Web Based Management?
- 20The printer status is Offline or Paused.
- 21Manual Feed
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Check the remaining ink or toner level (Linux)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26What is the recommended paper?
- 27Delete print jobs from the print queue.
- 28Toner Low or Prepare New Toner Cartridge
- 29(Video) Paper is Jammed in the 2-sided Tray
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Change the printer driver settings (Windows)
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33I cannot print full-page photos or images using Email Print.
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 36Drum !
- 37Check the firmware version.
- 38"Offline" appears on the Status Monitor. (Windows)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot print on a wireless (Wi-Fi) network (Mac)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Size Error DX
- 43Uninstall the Brother Software and Drivers (Windows)
- 44Can I send a print job to multiple machine email addresses using Email Print?
- 45What driver package format is supported by my Linux distribution?
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47Enable the Brother machine's network interface.
- 48Open the Control Panel (For Windows)
- 49Self-Diagnostic
- 50No Toner