FAQs & Troubleshooting
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235 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3Reset the Network Settings to the Factory Settings
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5Jam Inside (With Video Instructions)
- 6Out of Memory
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8Add your Brother machine with AirPrint (macOS)
- 9The printer status is Offline or Paused.
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12What is Brother iPrint&Scan?
- 13(Video) Load paper (Legal)
- 14"Offline" appears on the Status Monitor.
- 15How to identify your Operating System (OS).
- 16Jam Rear (With Video Instructions)
- 17I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 18Set up your Brother machine on a wireless network.
- 19Connect your Brother machine to your mobile device via a wireless router or access point.
- 20Enable the Brother machine's network interface.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23Jam 2-sided
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Delete print jobs from the print queue.
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Clean the drum unit
- 29Manual Feed
- 30Turn the Toner Save Mode on or off.
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Toner Low or Prepare New Toner Cartridge
- 34Print on envelopes, labels, or thick paper from the manual feed slot.
- 35(Video) Load an Envelope (Manual Feed Slot)
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 37Jam Tray (With Video Instructions)
- 38(Video) Connect telephone line and power cords
- 39Faint
- 40Printing/ Scanning with a mobile device
- 41Drum End Soon
- 42What is the recommended paper?
- 43(Video) Load A4/Letter paper
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Drum !
- 47My Brother machine has no power.
- 48Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50I cannot print from my computer via USB.