FAQs & Troubleshooting
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237 Results
- 1(Video) Load paper (Legal)
- 2(Video) Replace Toner
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Drum
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Jam Rear (With Video Instructions)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11What is Brother iPrint&Scan?
- 12Jam Inside (With Video Instructions)
- 13Jam Tray (With Video Instructions)
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15The printer status is Offline or Paused.
- 16Can I print from or scan to Android™ Smartphone?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Jam 2-sided
- 23I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 24Load paper in the paper tray
- 25Out of Memory
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Reset the Network Settings to the Factory Settings
- 30Manual Feed
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Turn the Toner Save Mode on or off.
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Toner Low or Prepare New Toner Cartridge
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Print both sides of paper or a booklet automatically
- 39Delete print jobs from the print queue.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41(Video) Load an Envelope (Manual Feed Slot)
- 42Image skewed
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44How to identify your Operating System (OS).
- 45What is the recommended paper?
- 46(Video) Update the Driver or Firmware for your Brother machine
- 47Print on envelopes, labels, or thick paper from the manual feed slot.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?