FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"JAM DUPLEX" error appears on the LCD.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 5The printed letters are slanted, positioned incorrectly.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Does NC-2200w work with Windows Vista?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10"JAM REAR" error appears on the LCD. What should I do?
- 11What is UPnP and SSDP?
- 12I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14How do I factory reset the print server?
- 15What is the printable area per page?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Can I print from or scan to Android™ Smartphone?
- 22The printer status is Offline or Paused.
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24"JAM INSIDE" error appears on the LCD. What should I do?
- 25What is the BRAdmin Professional software used for?
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27I cannot print from my computer via USB.
- 28Cannot print after a Windows 10 update (June 2020)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Change the printer driver settings (Windows/macOS)
- 34Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 35Replace the drum unit.
- 36Use the "Booklet Printing" feature.
- 37What can happen if the wrong paper is used in your machine.
- 38Can I print using the IPP protocol on Windows XP?
- 39I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 40How do I change the print server password?
- 41How do I disable the APIPA protocol?
- 42Replace the toner cartridge.
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 49Uninstall the printer drivers (For Windows)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)