FAQs & Troubleshooting
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134 Results
- 1Does NC-2200w work with Windows Vista?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4What is the recommended paper?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8What is the BRAdmin Professional software used for?
- 9I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 10How to identify your Operating System (OS).
- 11"JAM MP TRAY" error appears on the LCD. What should I do?
- 12Printouts have wrinkles or creases.
- 13How can I activate/deactivate the Toner Save Mode?
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Delete print jobs from the print queue.
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 21What driver package format is supported by my Linux distribution?
- 22Windows 10 Support Information
- 23I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 24Can I print from or scan to Android™ Smartphone?
- 25The printer status is Offline or Paused.
- 26Windows 7 Support Information
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28What kind of paper can I use?
- 29"JAM DUPLEX" error appears on the LCD.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What can happen if the wrong paper is used in your machine.
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 33What are the expected yields of the consumables?
- 34How do I change the print server password?
- 35I cannot print from my computer via USB.
- 36Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 37The printer has power problems. What should I do?
- 38Uninstall the printer drivers (For Windows)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 45What is a "Generic PCL Driver"?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48"JAM REAR" error appears on the LCD. What should I do?
- 49"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 50Can I print using the IPP protocol on Windows XP?