FAQs & Troubleshooting
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208 Results
- 104/16/2025I cannot print from my computer via USB.
- 204/16/2025I cannot print from my computer via network. (For Macintosh)
- 302/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 412/13/2024How to identify your Operating System (OS).
- 510/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 610/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 702/14/2024Wireless Setup Assistant
- 808/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 906/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1006/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1106/01/2023Delete print jobs from the print queue.
- 1205/11/2023Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 1303/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1403/27/2023Change the printer driver settings (Windows/macOS)
- 1503/27/2023The printer status is Offline or Paused.
- 1603/24/2023Open the Status Monitor
- 1703/15/2023"Offline" appears on the Status Monitor.
- 1802/28/2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1902/15/2023Verify the Brother machine connected to the Wireless Network (For Windows)
- 2002/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2102/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2212/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2311/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2411/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2510/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2610/12/2022Can I print from DOS applications?
- 2708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2808/22/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2908/16/2022Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 3008/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3107/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3207/20/2022Replace the drum unit.
- 3306/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3406/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3505/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3604/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3704/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 3903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4003/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4111/10/2021Open the Control Panel (For Windows)
- 4210/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4309/30/2021Uninstall the printer drivers (For Windows)
- 4403/19/2021I get a TS error when trying to print on a wireless network.
- 4507/16/2020Cannot print after a Windows 10 update (June 2020)
- 4607/06/2020What driver package format is supported by my Linux distribution?
- 4706/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4812/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 4912/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 5011/27/2019Print command (LPR) (Linux)