FAQs & Troubleshooting
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192 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from or scan to Android™ Smartphone?
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7What is Brother iPrint&Scan?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10Use the Universal Printer Driver for PCL
- 11I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 12Delete print jobs from the print queue.
- 13I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 15Cannot print after a Windows 10 update (June 2020)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 19Print the Network Configuration List.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24"JAM DUPLEX" error appears on the LCD. What should I do?
- 25Protect your Brother machine against unauthorised access over the network
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 29"JAM REAR" error appears on the LCD. What should I do?
- 30How do I install the Optional Tray Unit?
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35What is the printable area per page?
- 36Uninstall the printer drivers (For Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Enable the Brother machine's network interface.
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42Discover the MAC address of the Brother network card
- 43I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 44What kind of paper can I use?
- 45"JAM INSIDE" error appears on the LCD. What should I do?
- 46"JAM MP TRAY" error appears on the LCD. What should I do?
- 47What kind of memory can I use?
- 48Can I print from DOS applications?
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Memory full