FAQs & Troubleshooting
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170 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2The printer status is Offline or Paused.
- 3What is Brother iPrint&Scan?
- 4How to identify your Operating System (OS).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print a Printer Settings page.
- 9How do I install the Optional Tray Unit?
- 10Use the Universal Printer Driver for PCL
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14What is the recommended paper?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 21How do I clear paper jams?
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24Change the printer driver settings (Windows/macOS)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Open the Control Panel (For Windows)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Delete print jobs from the print queue.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30I cannot print from my computer via USB.
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 32Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34How do I print a Test page?
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 39How can I change the printer settings?
- 40What can happen if the wrong paper is used in your machine.
- 41How do I factory reset the print server?
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 45The printer prints unexpectedly or it prints garbage.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48Print on both sides of the paper.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)