FAQs & Troubleshooting
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170 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2The printer status is Offline or Paused.
- 3How to identify your Operating System (OS).
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5How do I install additional memory?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 8Print a Printer Settings page.
- 9How do I install the Optional Tray Unit?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 12Delete print jobs from the print queue.
- 13What is Brother iPrint&Scan?
- 14The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 15Can I print from or scan to Android™ Smartphone?
- 16I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 19Printouts have a curl or wave.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 24How do I clear paper jams?
- 25Protect your Brother machine against unauthorised access over the network
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Why does my machine make a clicking, creaking, or popping noise when warming up or after the printer has printed?
- 28Printouts have wrinkles or creases.
- 29What is the printable area per page?
- 30Print on both sides of the paper.
- 31Open the Control Panel (For Windows)
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Use the Universal Printer Driver for PCL
- 34I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37My Brother machine misfeeds paper.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39I cannot print from my computer via USB.
- 40What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 41Windows 10 Support Information
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Change the printer driver settings (Windows/macOS)
- 44The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 45Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 46Replace the drum unit.
- 47How do I factory reset the print server?
- 48Print the Network Configuration List.
- 49Output sheets are completely black.
- 50Black toner marks appear across the page.