FAQs & Troubleshooting
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131 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10How do I factory reset the print server?
- 11I want to print using CUPS while keeping SELinux enabled. (Linux)
- 12The printer status is Offline or Paused.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 15Can I print from DOS applications?
- 16Vertical black lines appear on the printout.
- 17How to identify your Operating System (OS).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19All print jobs are aborted and nothing is printed. (Linux)
- 20Cannot print after a Windows 10 update (June 2020)
- 21Does NC-2200w work with Windows Vista?
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23Printouts have a curl or wave.
- 24How do I install the Optional Tray Unit? - For USA and Canada
- 25What is the BRAdmin Professional software used for?
- 26How do I change the print server password?
- 27How do I clear paper jams?
- 28The image is ghosted.
- 29Output sheets are completely black.
- 30Large characters are printed incorrectly. (Linux)
- 31Lines appears across the page.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35Windows 10 Support Information
- 36In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38What is a "Generic PCL Driver"?
- 39How can I clean the inside of the printer?
- 40What can happen if the wrong paper is used in your machine.
- 41Can I print using the IPP protocol on Windows XP?
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45What is the Network Shared printing?
- 46I cannot print from my computer via USB.
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 50Replace the drum unit.