FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the recommended paper?
- 3Delete print jobs from the print queue.
- 4What is a "Generic PCL Driver"?
- 5Printouts (envelopes) have creases.
- 6What kind of paper can I use?
- 7What is the printable area per page?
- 8Uninstall the printer drivers (For Windows)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 17Printouts have a curl or wave.
- 18What can happen if the wrong paper is used in your machine.
- 19Print on both sides of the paper.
- 20What driver package format is supported by my Linux distribution?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 25What kind of USB cable can I use?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27Printouts have wrinkles or creases.
- 28The paper is skewed when it's printed.
- 29The printer prints unexpectedly or it prints garbage.
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31The printed letters are slanted, positioned incorrectly.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33What is Status Monitor and how can I turn it on?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38How to Wake-up the printer.
- 39The printer status is Offline or Paused.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44Open the Control Panel (For Windows)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 49Vertical black lines appear on the printout.
- 50Cannot print after a Windows 10 update (June 2020)