FAQs & Troubleshooting
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126 Results
- 1How can I print envelopes?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load A5 paper?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5How to identify your Operating System (OS).
- 6What can happen if the wrong paper is used in your machine.
- 7How can I activate/deactivate the Toner Save Mode?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Delete print jobs from the print queue.
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I enable/disable the printer power save mode setting?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14What is the recommended paper?
- 15The printed letters are slanted, positioned incorrectly.
- 16The printer status is Offline or Paused.
- 17How do I clear the paper jams around the fuser unit?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Open the Control Panel (For Windows)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21Can I print from or scan to Android™ Smartphone?
- 22The paper is skewed when it's printed.
- 23How do I perform a factory reset?
- 24My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 25"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 26The print quality is not good when using the 2-sided(duplex) printing function.
- 27The paper is creased.
- 28Windows 10 Support Information
- 29What is the Network Shared printing?
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32I cannot print from my computer via USB.
- 33Change the printer driver settings (Windows/macOS)
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41The printer stopped receiving data half way through the print job. What should I do?
- 42What is the printable area per page?
- 43What is the BRAdmin Professional software used for?
- 44"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 45I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 46I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 47How do I adjust the color registration?
- 48Discover the MAC address of the Brother network card
- 49I cannot print from my computer via network. (For Windows)
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)