FAQs & Troubleshooting
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126 Results
- 1How can I print envelopes?
- 2How do I load A5 paper?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5What can happen if the wrong paper is used in your machine.
- 6How do I clear the paper jams around the fuser unit?
- 7What is the recommended paper?
- 8How can I activate/deactivate the Toner Save Mode?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What is the life of the consumables?
- 13How do I install additional memory?
- 14I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 15The paper is creased.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17What kind of consumables or options does this printer use?
- 18How do I enable/disable the printer power save mode setting?
- 19Functions supported in the Windows 7 built-in drivers
- 20I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 21The printed letters are slanted, positioned incorrectly.
- 22Shadows appear around areas of dense black printing.
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26How to identify your Operating System (OS).
- 27Can I print from or scan to Android™ Smartphone?
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29The paper is skewed when it's printed.
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31What is the printable area per page?
- 32"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34What kind of memory can I use?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Cannot print after a Windows 10 update (June 2020)
- 39How do I perform a factory reset?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 45I cannot print from my computer via USB.
- 46How do I replace the fuser unit?
- 47Output sheets are completely black.
- 48Change the printer driver settings (Windows/macOS)
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?