FAQs & Troubleshooting
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173 Results
- 1How do I improve the color density? (Print Calibration)
- 2Adjust color settings by using the custom setting in the printer driver
- 3Replace the toner cartridge
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8Can I print from or scan to Android™ Smartphone?
- 9What is the recommended paper?
- 10How to identify your Operating System (OS).
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Change the printer driver settings (Windows/macOS)
- 14I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 15When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 16Replace the drum unit.
- 17How do I install additional memory?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19How do I replace the Belt Unit?
- 20What kind of paper can I use?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22What is the unprintable area per page?
- 23Cannot print after a Windows 10 update (June 2020)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How do I replace the Waste toner box?
- 26"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 27Printouts have a curl or wave.
- 28What can happen if the wrong paper is used in your machine.
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Delete print jobs from the print queue.
- 31"JAM DUPLEX" error appears on the LCD. What should I do?
- 32What driver package format is supported by my Linux distribution?
- 33Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 34How do I improve the gray color when printing a monochrome document in Color Mode?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36"JAM REAR" error appears on the LCD. What should I do?
- 37"JAM MP TRAY" error appears on the LCD. What should I do?
- 38Replace the drum unit.
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43The color of printouts are not what I expected.
- 44What kind of memory can I use?
- 45White lines or bands or ribbing across the page.
- 46Can I print from DOS applications?
- 47What is the Network Shared printing?
- 48Discover the MAC address of the Brother network card
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)