FAQs & Troubleshooting
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170 Results
- 1Replace the toner cartridge
- 2Adjust color settings by using the custom setting in the printer driver
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How do I improve the color density? (Print Calibration)
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 13"JAM REAR" error appears on the LCD. What should I do?
- 14Change the printer driver settings (Windows/macOS)
- 15The printer prints unexpectedly or it prints garbage.
- 16The printer status is Offline or Paused.
- 17How to identify your Operating System (OS).
- 18I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Can I print from DOS applications?
- 21What driver package format is supported by my Linux distribution?
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25The color of printouts are not what I expected.
- 26How do I replace the Belt Unit?
- 27How do I replace the Waste toner box?
- 28What is the unprintable area per page?
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30Print on both sides of the paper. (For Macintosh Users)
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33Is my Brother machine compatible with Windows Vista?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35What is the recommended paper?
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38I cannot print from my computer via USB.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Can I use AirPrint with my Brother machine?
- 42How do I repack the printer?
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44"JAM DUPLEX" error appears on the LCD. What should I do?
- 45"JAM MP TRAY" error appears on the LCD. What should I do?
- 46Replace the drum unit.
- 47What can happen if the wrong paper is used in your machine.
- 48How do I install additional memory?
- 49Colored streaks or bands down the page.
- 50Pre-Required Procedures (Linux)