FAQs & Troubleshooting
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269 Results
- 1What is Brother iPrint&Scan?
- 2Check Connection
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4MANUAL FEED
- 5What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Replace Toner
- 8REPLACE DRUM
- 9Can I print from or scan to Android™ Smartphone?
- 10Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 11No Paper
- 12JAM INSIDE
- 13JAM DUPLEX
- 14Jam Rear
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18The printer status is Offline or Paused.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21I can print but cannot scan via network. (For Windows)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 25Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 26I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28"Offline" appears on the Status Monitor.
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Curled (video instructions available)
- 31JAM TRAY 1
- 32Print the Network Configuration List
- 33Print on envelopes, labels, or thick paper from the manual feed slot.
- 34Set up your Brother machine on a wireless network.
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Clean the paper pick-up roller (video instructions available)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41How to identify your Operating System (OS).
- 42Drum End Soon
- 43Toner Low or Prepare New Toner Cartridge
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Turn the Toner Save mode on or off
- 47Out of Memory
- 48Reset the network settings to the factory default
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".