Check Connection

Replace Toner

REPLACE DRUM

I can print but cannot scan via network. (For Windows)

I cannot print using my Brother machine on a wireless network (Windows)

What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?

Set up my Brother machine's automatic 2-sided(duplex) or booklet print.

The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).

JAM INSIDE

I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). 

What is Brother iPrint&Scan?

I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.

No Paper

Can I use AirPrint with my Brother machine?

Reset the network settings to the factory default

Set up your Brother machine on a wireless network.

Can I print from or scan to Android™ Smartphone?

I cannot save a file downloaded from the Brother support website (For Windows)

Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.

Out of Memory

JAM DUPLEX

I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)

I cannot print using my Brother machine on a wireless network (Mac)

The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8

The printer status is Offline or Paused.

Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)

"Offline" appears on the Status Monitor.

Clean the paper pick-up roller (video instructions available)

Jam Rear

I cannot print using my Brother machine on a wired network. (Windows/macOS)

Toner Low or Prepare New Toner Cartridge

Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)

The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

How to identify your Operating System (OS).

Curled (video instructions available)

Print on envelopes, labels, or thick paper from the manual feed slot.

Print the Network Configuration List

Duplex Disabled

Envelope creases

White lines down the page

Scan a document in OS X 10.8/macOS 10.12 - 10.15.

Enable the Brother machine's network interface.

When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.

I cannot find some option in the Printing preferences. (For Windows)

Can I print from and scan to iPhone, iPod touch and iPad?

Print Unable