FAQs & Troubleshooting
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- 1Adjust the default preferences of my printer driver (Windows)
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 4REPLACE TONER
- 5REPLACE DRUM
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9MANUAL FEED
- 10JAM INSIDE
- 11Reset the print server to the default factory settings.
- 12FRONT COVER OPEN or FUSER COVER OPEN
- 13The printer prints unexpectedly or it prints garbage data.
- 14Change the printer driver settings (Windows/macOS)
- 15Print the Network Configuration page.
- 16Use the Network Connection Repair Tool (Windows)
- 17"Offline" appears on the Status Monitor.
- 18What is Brother iPrint&Scan?
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20JAM DUPLEX
- 21Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 22What do the LED indications mean?
- 23JAM REAR
- 24JAM TRAY 1
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26MEMORY FULL
- 27NO PAPER T1
- 28FUSER ERROR
- 29TONER LOW
- 30Print on labels and envelopes from the manual feed slot.
- 31How to identify your Operating System (OS).
- 32I cannot connect my machine to the wireless network (For Windows)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 35Can I use AirPrint with my Brother machine?
- 36I cannot print from my computer via network. (For Windows)
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Can I print from or scan to Android™ Smartphone?
- 39NO TONER
- 40What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 41Clear paper jams.
- 42Verify the Brother machine connected to the Wireless Network (For Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Discover the MAC address of the Brother network card
- 45DRUM ERROR
- 46What kind of paper can I use?
- 47What is Toner Continue Mode?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Clean the Drum Unit.
- 50What is the recommended paper?