FAQs & Troubleshooting
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218 Results
- 1Adjust the default preferences of my printer driver (Windows)
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 4REPLACE TONER
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6REPLACE DRUM
- 7MANUAL FEED
- 8The printer status is Offline or Paused.
- 9Reset the print server to the default factory settings.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Change the printer driver settings (Windows/macOS)
- 12The printer prints unexpectedly or it prints garbage data.
- 13JAM DUPLEX
- 14What is Brother iPrint&Scan?
- 15Print the Network Configuration page.
- 16JAM INSIDE
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18FRONT COVER OPEN or FUSER COVER OPEN
- 19What do the LED indications mean?
- 20"Offline" appears on the Status Monitor.
- 21Use the Network Connection Repair Tool (Windows)
- 22JAM REAR
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 25NO PAPER T1
- 26Print on labels and envelopes from the manual feed slot.
- 27How to identify your Operating System (OS).
- 28Can I use AirPrint with my Brother machine?
- 29I cannot connect my machine to the wireless network (For Windows)
- 30TONER LOW
- 31MEMORY FULL
- 32Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 33What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 34JAM TRAY 1
- 35FUSER ERROR
- 36DRUM ERROR
- 37What kind of paper can I use?
- 38Clean the Drum Unit.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41I cannot print from my computer via USB.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I get a TS error when trying to print on a wireless network.
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45NO TONER
- 46I cannot print from my computer via network. (For Windows)
- 47DUPLEX DISABLED
- 48TONER ENDED
- 49DRUM STOP
- 50SIZE ERROR DX