HL-2270DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application

This FAQ explains how to configure your Brother machine for a wireless network using the Wireless setup wizard and a USB cable temporarily. (The computer must be on your network.)

If you do not have a USB cable and your Brother machine has a LAN port, you can configure your Brother machine using the Wireless setup wizard and a LAN cable temporarily. For more details on how to configure using the Wireless setup wizard and a LAN cable, please refer to the Quick Setup Guide. The latest Quick Setup Guide is available in the Manuals section of this website.


Before configuring the wireless settings:

You must know your wireless network settings of the WLAN access point/router. Check and record the current wireless network settings below.

  • Network Name (SSID: Service Set ID, ESSID: Extended Service Set ID)
  • Network Key (Password, Security Key or Encryption Key, etc.)
HINT: How to find the Network Name (SSID, ESSID) and Network Key
  1. See the side of your WLAN access point/router.
    WLAN access point/router
  2. See the documentation provided with your WLAN access point/router.
  3. The initial Network Name could be the manufacturer's name or the model name.
  4. If you still cannot find the information, please consult the router manufacturer, your system administrator or internet provider.
Your Brother machine supports the use of the first WEP KEY only. If you are using a router that is using more than one WEP KEY, enter the KEY used for the first WEP KEY.

Configure the wireless settings:

Please follow the steps below.
NOTE: The screens may differ depending on operating system being used and your Brother machine.

  1. Connect the AC power cord to your Brother machine and then connect it to an AC power outlet (electrical socket). Turn on your Brother machine.

    DO NOT connect the USB cable yet.

  2. Turn on your computer.

  3. Put the supplied CD-ROM into your CD-ROM drive.

    For Windows users
    For Macintosh users

    If you do not have the CD-ROM:

    For Windows users:
    Please go to Downloads section of this website and download Full Driver & Software Package. First, follow the installation instructions on the download page. Once the installation screen appears, follow the steps from STEP c for Windows users below.

    For Macintosh users:
    Please follow these steps:

    1. Please go to Downloads section of this website and download Wireless Setup Wizard for Macintosh and printer driver.

    2. Run the Wireless Setup Wizard for Macintosh, follow the installation instructions on the download page. Once the wireless configuration screen appears, follow the steps from STEP 4.

    3. After wireless configuration, please install printer driver. The installation instructions are available in the download.


    For Windows users:

    1. The installation screen will appear automatically. If prompted, choose your model and language.

      NOTE: If the installation screen does not appear automatically, click here to see how to open the installation screen.

    2. The CD-ROM main menu will appear. Click Install Printer Driver.

      NOTE: When the User Account Control screen appears, click Allow or Yes.

      CD-ROM main menu

    3. When the License Agreement window appears, click Yes if you agree to the License Agreement.

    4. Choose Wireless Network Connection and then click Next.

      Connection type

    5. Choose Brother Peer-to-Peer Network Printer, and then click Next.
      Select Connection

    6. If the Firewall/AntiVirus detected screen appears, choose Change the Firewall port settings to enable network connection and continue with the installation. (Recommended) and then click Next.
      Firewall/AntiVirus detected

    7. The screen for choosing your Brother machine may appear. If the screen does not appear, continue to STEP 4.

      Check if your Brother machine appears in the list on the screen.

      If you cannot find your Brother machine from the list, click Wireless Setup to configure the wireless settings. Continue to STEP 4.

      If you can find your Brother machine, choose your Brother machine from the list. Then click Next and follow the on-screen instructions to install the printer driver for network connection. Even if you have printed with USB connection, you need to install the printer driver for network connection.

      Choose the Brother machine you want to install.


    For Macintosh users:

    1. Double-click the Start Here OSX icon.
      Start Here OSX icon

    2. Choose Wireless Network Connection and then click Next.
      Connection type

    3. The screen for choosing your Brother machine may appear. If the screen does not appear, continue to STEP 4.

      Check if your Brother machine appears in the list on the screen.

      If you cannot find your Brother machine from the list, click Setup to configure the wireless settings. Continue to STEP 4.

      If you can find your Brother machine, choose your Brother machine from the list. Then click Next and follow the on-screen instructions to install the printer driver for network connection. Even if you have printed with USB connection, you need to install the printer driver for network connection.

      Choose the Brother machine you want to install. 

  4. Choose No and then click Next.
    Setting Up Wireless

  5. Confirm you have the wireless security information. Check the Checked and Confirmed box and click Next.
    Important Notice

  6. Choose Temporarily use a USB cable (Recommended) and then click Next.
    Setting Up Wireless

  7. Connect the USB cable to the Brother machine and your computer.
    Connecting Your Device and Your Computer

    USB cable entry point

  8. Your wireless settings will automatically be detected. One of the following screens will appear depending on your computer environment being used.

    Click here if "Installation confirmation" screen appears.
    Click here if "Available Wireless Networks" screen appears.


    If "Installation confirmation" screen appears:

    Confirm the displayed information. Check the Checked and Confirmed box and click Next.
    Installation confirmation

    Your Network Name (SSID, ESSID) will be displayed. Choose Yes and then click Next.
    Continue to STEP 12.
    Detecting exixting wireless network settings on your Computer


    If "Available Wireless Networks" screen appears:

    The list of currently available wireless network will be displayed. Choose the Network Name (SSID, ESSID) you would like to connect to and then click Next. Continue to STEP 10.

    If the Network Name (SSID, ESSID) is not displayed in the list, continue to STEP 9.

    Available  Wireless Networks

    If there are multiple similar Network Names (SSID, ESSID) in the list:
    Some WLAN access point/routers can have more than one Network Name (SSID, ESSID). Please refer to the instructions provided with your WLAN access point/router.

    If so, please choose the Network Name (SSID, ESSID) which you used when connecting your computer to the WLAN access point/router.


  9. If the Network Name (SSID, ESSID) is not displayed in the wireless network list, confirm the following:
    After you confirm, click Refresh.

    • If the WLAN access point/router is turned off, turn on it.
    • If your Brother machine is placed too far from your WLAN access point/router or there are obstructions between them, place the Brother machine as close to the WLAN access point/router as possible with minimal obstructions.
    • Your Brother machine supports IEEE 802.11b and IEEE 802.11g. Confirm if your WLAN access point/router supports IEEE 802.11b or IEEE 802.11g, and if one of them is enabled.

    If the WLAN access point/router is in a stealth mode, the Brother machine can not detect the Network Name (SSID, ESSID) automatically. Please follow the steps below to add the Network Name (SSID, ESSID) manually.

    1. Click Advanced.
      Available  Wireless Networks

    2. Enter the Network Name (SSID, ESSID) and then click Next.
      Wireless Network Name

    3. Enter the network information and then click Next. Continue to STEP 12.
      Authentication Method and Encryption Mode

  10. If the following screen appears, follow this step.
    If not, continue to STEP 11.
    Attention!

    This screen will appear if you choose the Network Name (SSID, ESSID) of the unsecured WLAN access point/router. We recommend that you configure security settings of your WLAN access point/router to prevent unauthorized access to your network.

    • If you would like to configure security settings of your WLAN access point/router, click Cancel to exit the wizard. After configuring, please try to start again from the beginning.
    • If not, click OK and then continue to STEP 12.

  11. Enter the Network Key and then click Next. (The Network Key is case sensitive.)
    Network Key Configutation

  12. Confirm the settings are correct. Click Next to send the settings to the Brother machine.
    • If you would like to change the IP Address, click Change IP Address and set the IP Address manually.
    • If you click Cancel, the settings will be disabled.

    Wireless Network Settings Confirmation

  13. If the wireless connection fails, the connection error screen will appear. Confirm the displayed information and then click Retry to go back to the screen in STEP 8. Please try to start again from STEP 8.

    [Example of the error screen]
    Failed to connect to the network

    If the connection error screen does not appear, continue to STEP 14.

    If the connection error still appears after reconfiguring, click Retry again to go back to the screen in STEP 8, and click Cancel to exit the wizard.

    We recommend you print WLAN report to determine the reason for the error. After eliminating the cause of the error, try again to configure the wireless network settings. Click here to see how to print WLAN report.


  14. Once the following screen appears, disconnect the USB cable from your computer and the Brother machine.
    Disconnecting Your Device and Your Computer

  15. If the following screen appears, the wireless setup is now complete.

    Click Next and follow the on-screen instructions to install the printer driver for network connection. Even if you have printed with USB connection, you need to install the printer driver for network connection.

    Important Notice


    If the printer driver for network connection has already been installed, click Cancel to finish.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2270DW, HL-2275DW

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