FAQs & Troubleshooting
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138 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3How to identify your Operating System (OS).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5Replace the drum unit.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How do I clear paper jams?
- 8The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 9What kind of paper can I use?
- 10"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 11What do the LED indications mean?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Printouts have wrinkles or creases.
- 14Can I use AirPrint with my Brother machine?
- 15The printer status is Offline or Paused.
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20Delete print jobs from the print queue.
- 21I cannot print from my computer via USB.
- 22Print a Printer Settings page.
- 23What is the printable area per page?
- 24How do I print envelopes from the manual feed slot in Windows applications?
- 25The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What can happen if the wrong paper is used in your machine.
- 28How can I activate/deactivate the Toner Save Mode?
- 29How can I clean the inside of the printer?
- 30Print on both sides of the paper.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32What driver package format is supported by my Linux distribution?
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Open the Control Panel (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Change the printer driver settings (Windows/macOS)
- 37I am using Windows. When I print a document, the printed page is blank. What should I do?
- 38The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 39Printouts have a curl or wave.
- 40The printed letters are slanted, positioned incorrectly.
- 41"Offline" appears on the Status Monitor.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 45Can I check the remaining life of the printer's drum unit?
- 46Can I check the remaining life of the printer's toner cartridge?
- 47The printer prints unexpectedly or it prints garbage.
- 48How can I change the printer settings?
- 49How can I clean the corona wire of the drum unit?
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)