FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Does NC-2200w work with Windows Vista?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How to identify your Operating System (OS).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12How do I factory reset the print server?
- 13When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 14The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 15What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 18Printouts have a curl or wave.
- 19Replace the drum unit.
- 20The printed letters are slanted, positioned incorrectly.
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22Can I print from DOS applications?
- 23What can happen if the wrong paper is used in your machine.
- 24How do I change the print server password?
- 25Print the Network Configuration List.
- 26What driver package format is supported by my Linux distribution?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29How do I disable the APIPA protocol?
- 30Uninstall the printer drivers (For Windows)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The paper is skewed when it's printed.
- 33What do the LED indications mean?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35My Brother machine misfeeds paper.
- 36The printer prints unexpectedly or it prints garbage.
- 37Printouts have wrinkles or creases.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 42Can I print using the IPP protocol on Windows XP?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44How can I activate/deactivate the Toner Save Mode?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Print a Printer Settings page.
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48What is the recommended paper?
- 49Open the Control Panel (For Windows)
- 50What kind of paper can I use?