FAQs & Troubleshooting
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157 Results
- 1How can I change the IP address?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4What is the BROWNIE software?
- 5How do I perform a factory reset?
- 6Cannot print after a Windows 10 update (June 2020)
- 7How to identify your Operating System (OS).
- 8Functions supported in the Windows 7 built-in drivers
- 9Printouts have a curl or wave.
- 10Delete print jobs from the print queue.
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12What driver package format is supported by my Linux distribution?
- 13What kind of labels and transparencies can I use?
- 14How can I change the IP address using the ARP and PING commands?
- 15Printouts have wrinkles or creases.
- 16When trying to print from Mac OS® X the print queue is stopped.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19What kind of paper should I avoid?
- 20What kind of paper can I use?
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Using the PING command to troubleshoot problems.
- 26The machine does not print anything.
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 29The printer status is Offline or Paused.
- 30Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Does NC-2200w work with Windows Vista?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 37How do I monitor the status of the printer?
- 38The printer prints unexpectedly or it prints garbage.
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40What is a "Generic PCL Driver"?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44Replace the toner cartridge.
- 45Large characters are printed incorrectly. (Linux)
- 46I cannot print from my computer via USB.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48How do I upgrade the firmware of my Brother print server?
- 49How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 50How can I enable/disable the Quick Print Setup Utility?