FAQs & Troubleshooting
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158 Results
- 1How can I change the IP address?
- 2What is the BROWNIE software?
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Where do I find a Parallel or USB interface cable?
- 6What kind of USB cable should I use?
- 7Windows 10 Support Information
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9How to identify your Operating System (OS).
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11How do I perform a factory reset?
- 12How do I clean the corona wire of the drum unit?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Functions supported in the Windows 7 built-in drivers
- 18The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 19What kind of paper can I use?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21Printouts have a curl or wave.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Printouts are with gray background.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26The printed letters are slanted, positioned incorrectly.
- 27Output sheets are completely black.
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29I cannot print from my computer via USB.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Does NC-2200w work with Windows Vista?
- 32Why are the alarm and data lights on?
- 33What is a Print Server?
- 34Why are the alarm and data lights blinking?
- 35What do the LED indications mean?
- 36Replace the drum unit.
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38Print command (LPR) (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 42The printer status is Offline or Paused.
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44What kind of labels and transparencies can I use?
- 45How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 46Using the PING command to troubleshoot problems.
- 47I cannot print from Mac OS X.
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 49The printer prints unexpectedly or it prints garbage.
- 50I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
