FAQs & Troubleshooting
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162 Results
- 1How can I change the IP address?
- 2How can I change the IP address using the ARP and PING commands?
- 3Install the built-in drivers (For Windows 8 or later)
- 4The printer status is Offline or Paused.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Windows 10 Support Information
- 7Open the Control Panel (For Windows)
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Windows Vista. There are two printer icons with a same product name in the "Printers" section. Why? Which should I use?
- 10Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 11How do I perform a factory reset?
- 12How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 13Replace the drum unit.
- 14Print command (LPR) (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Delete print jobs from the print queue.
- 17Windows 8.1 Support Information
- 18What is the Network Shared printing?
- 19Can I print from or scan to Android™ Smartphone?
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 22I cannot print from my computer via network. (For Windows)
- 23Functions supported in the Windows 7 built-in drivers
- 24The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 25What kind of USB cable should I use?
- 26Why are all the lights blinking then the drum light blinking?
- 27Black toner marks appear across the page.
- 28Vertical black lines appear on the printout.
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30How to identify your Operating System (OS).
- 31I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 32How can I enable/disable the Quick Print Setup Utility?
- 33How do I clean the inside of the printer and Drum Unit?
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35White lines appears down the page.
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41Pre-Required Procedures (Linux)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot print from my computer via USB.
- 44I cannot print from my computer via network. (For Macintosh)
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46The paper is skewed when it's printed.
- 47Is it OK to install Brother Windows XP drivers into Windows Vista?
- 48Is my machine compatible with Windows Vista?
- 49When do I need to upgrade the printer memory?
- 50Paper Feed Problems
