FAQs & Troubleshooting
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154 Results
- 1The machine does not print anything.
- 2How can I change the IP address?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6How to identify your Operating System (OS).
- 7I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8What kind of memory can I use?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11Does NC-2200w work with Windows Vista?
- 12How do I monitor the status of the printer?
- 13What kind of USB cable should I use?
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15Replace the drum unit.
- 16Change the printer driver settings (Windows/macOS)
- 17How can I change the IP address using the ARP and PING commands?
- 18How do I install additional memory?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot print from my computer via USB.
- 21Why are all the lights blinking then the drum light blinking?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27How do I use the Quick Print Setup Utility?
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Replace the toner cartridge.
- 32Cannot print after a Windows 10 update (June 2020)
- 33Delete print jobs from the print queue.
- 34How do I display the Quick Print Setup as a Toolbar?
- 35Using the PING command to troubleshoot problems.
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37The image is ghosted.
- 38What is the Network Shared printing?
- 39How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 40How can I enable/disable the Quick Print Setup Utility?
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43How do I clean the corona wire of the drum unit?
- 44Windows 10 Support Information
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 47I cannot print from my computer via network. (For Macintosh)
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 50What kind of labels and transparencies can I use?