FAQs & Troubleshooting
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153 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 9Why are the ready and alarm lights blinking?
- 10Can I print from DOS applications?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12How do I monitor the status of the printer?
- 13What driver package format is supported by my Linux distribution?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Printouts have wrinkles or creases.
- 16What is the BRAdmin Professional software used for?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The machine does not print anything.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Can I print using the IPP protocol on Windows XP?
- 26What is the recommended paper?
- 27How do I use the Quick Print Setup Utility?
- 28The paper is skewed when it's printed.
- 29Printouts have a curl or wave.
- 30The printed letters are slanted, positioned incorrectly.
- 31Paper Feed Problems
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Replace the drum unit.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35I cannot print from Mac OS X.
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37How do I factory reset the print server?
- 38How do I print on envelopes?
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41What is the Network Shared printing?
- 42How can I install the Web BRAdmin on Windows Server 2003?
- 43How do I clear paper jams?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Functions supported in the Windows 7 built-in drivers
- 49What kind of envelopes should I avoid?
- 50Using the PING command to troubleshoot problems.