FAQs & Troubleshooting
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- 1List of Error Messages for Artspira app (M#######/E#####)
- 2M1332002 appears on the Artspira app screen.
- 3[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
- 4[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 5I registered with Artspira, but the email/PIN (for account) did not arrive
- 6Why are the lines sewn together even though they are drawn apart?
- 7M5541001 appears on the Artspira app screen.
- 8M5613201 appears on the Artspira app screen.
- 9M5612301 appears on the Artspira app screen.
- 10M5622201 appears on the Artspira app screen.
- 11With the Drawing tool, the data drawn at the edges in the area is embroidered in the center when embroidering. I want to embroider at the expected position.
- 12How to create an account for Artspira
- 13M4341001 appears on the Artspira app screen.
- 14How to change the displayed language
- 15I cannot log in even after entering my CanvasWorkspaceID and password for Artspira
- 16What should I do if I forgot my CanvasWorkspaceID and password for Artspira?
- 17How to Continue with CanvasWorkspace
- 18M4210001 appears on the Artspira app screen.
- 19Data cannot be saved to a USB flash drive
- 20I cannot verify even if I enter the correct PIN code
- 21Multiple data cannot be transferred to the machine at once
- 22How to link accounts
- 23The pattern transferred from the Artspira app does not appear on the screen of the machine
- 24[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 25The shape of the drawn line is deformed or the drawn line disappears
- 26M4345001 appears on the Artspira app screen.
- 27How to connect your machine and transfer data to Artspira
- 28M6331001 appears on the Artspira app screen.
- 29[Embroidery machine users] How to retrieve the data transferred from Artspira
- 30The thread may break or come undone
- 31How to create an account for CanvasWorkspace
- 32E96001 appears on the Artspira app screen.
- 33E92001 appears on the Artspira app screen.
- 34How to obtain and input PIN of machine
- 35Introducing the Brother Artspira application
- 36M3124301 appears on the Artspira app screen.
- 37M2102501 appears on the Artspira app screen.
- 38Data cannot be saved to the machine
- 39There is no machine that can be transferred
- 40M2513631 appears on the Artspira app screen.
- 41I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 42After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 43How to stop "Send usage information to help improve Brother products and services"
- 44I want to use both "Artspira" and "CanvasWorkspace" services on my machine
- 45M4452001 appears on the Artspira app screen.
- 46Data cannot be transferred even though the machine number has been input. (M5622201)
- 47How to unsubscribe from Artspira
- 48How to disconnect a machine from Artspira using the machine
- 49How to disconnect the machine from Artspira using the Artspira app
- 50How to change the file name