FAQs & Troubleshooting
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1.
List of Error Messages for Artspira app (M#######/E#####)
2.
I registered with Artspira, but the email/PIN (for account) did not arrive
3.
M1332002 appears on the Artspira app screen.
4.
M5613201 appears on the Artspira app screen.
5.
What should I do if I forgot my CanvasWorkspaceID and password for Artspira?
6.
The pattern transferred from the Artspira app does not appear on the screen of the machine
7.
The shape of the drawn line is deformed or the drawn line disappears
8.
M5541001 appears on the Artspira app screen.
9.
Data cannot be saved to a USB flash drive
10.
Data cannot be transferred even though the machine number has been input. (M5622201)
11.
[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
12.
[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
13.
I cannot log in even after entering my CanvasWorkspaceID and password for Artspira
14.
M4341001 appears on the Artspira app screen.
15.
M4210001 appears on the Artspira app screen.
16.
Data cannot be saved to the machine
17.
With the Drawing tool, the data drawn at the edges in the area is embroidered in the center when embroidering. I want to embroider at the expected position.
18.
How to create an account for Artspira
19.
[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
20.
The thread may break or come undone
21.
Why are the lines sewn together even though they are drawn apart?
22.
M2102501 appears on the Artspira app screen.
23.
How to Continue with CanvasWorkspace
24.
M5612301 appears on the Artspira app screen.
25.
[Embroidery machine users] How to retrieve the data transferred from Artspira
26.
How to link accounts
27.
M5622201 appears on the Artspira app screen.
28.
How to obtain and input PIN of machine
29.
M4452001 appears on the Artspira app screen.
30.
M2513631 appears on the Artspira app screen.