FAQs & Troubleshooting
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157 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 6Delete print jobs from the print queue.
- 7How to identify your Operating System (OS).
- 8Change the printer driver settings (Windows/macOS)
- 9I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Can I confirm that the FAX was sent correctly?
- 12How do I dial One Touch and Speed Dial numbers?
- 13The printer status is Offline or Paused.
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16My FAX/MFC will not Dial. Why?
- 17Pre-Required Procedures (Linux)
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 20The machine does not print anything.
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22What are the various reports available on my fax machine and how do I print them?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Change or delete a Group stored at a One Touch/Speed Dial.
- 25Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Stop my Brother machine from automatically redialing a busy number.
- 30Set up my Brother machine to forward the received faxes to another location.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33What driver package format is supported by my Linux distribution?
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Can I print from or scan to Android™ Smartphone?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37What is Distinctive Ring and how do I program it?
- 38Why doesn't the machine answer when receiving a call?
- 39What can happen if the wrong paper is used in your machine.
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41How do I clean the Scanner to improve the copy or fax quality?
- 42Replace the toner cartridge.
- 43The paper is skewed when it's printed.
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 48"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 49My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 50Can I reduce the size of a received fax on this machine?