FAQs & Troubleshooting
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123 Results
- 1Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The paper is skewed when it's printed.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8What is Distinctive Ring and how do I program it?
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10Can I confirm that the FAX was sent correctly?
- 11How to identify your Operating System (OS).
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13Delete print jobs from the print queue.
- 14Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16Change the printer driver settings (Windows/macOS)
- 17Functions supported in the Windows 7 built-in drivers
- 18How can I clear the "PAPER JAM" error message?
- 19The machine does not print anything.
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21What can happen if the wrong paper is used in your machine.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27What driver package format is supported by my Linux distribution?
- 28Change or delete an existing One Touch or Speed Dial number.
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Why doesn't the machine answer when receiving a call?
- 31Can I reduce the size of a received fax on this machine?
- 32Open the Control Panel (For Windows)
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34I cannot print from my computer via USB.
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36Where can I find the serial number for my unit?
- 37Windows 10 Support Information
- 38Why doesn't my Brother machine have a dial tone?
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 44Replace the drum unit.
- 45Pre-Required Procedures (Linux)
- 46I can receive a fax, but cannot receive a telephone call.
- 47My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 48How do I clean the Scanner to improve the copy or fax quality?
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50How do I clear the message "MFC is Busy" or "Connect Failure"?