FAQs & Troubleshooting
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121 Results
- 1Functions supported in the Windows 7 built-in drivers
- 2Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 3Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 4I'm using MagicJack and am having problems sending or receiving faxes.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Can I print from or scan to Android™ Smartphone?
- 7Change the printer driver settings (Windows/macOS)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Change or delete an existing One Touch or Speed Dial number.
- 10Can I confirm that the FAX was sent correctly?
- 11Windows 10 Support Information
- 12I cannot print from my computer via USB.
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19The machine does not print anything.
- 20What can happen if the wrong paper is used in your machine.
- 21Why doesn't my Brother machine have a dial tone?
- 22Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How to identify your Operating System (OS).
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28The paper is skewed when it's printed.
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31How can I clear the "PAPER JAM" error message?
- 32How do I clean the Scanner to improve the copy or fax quality?
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35What is the difference between the toner cartridge and the drum unit?
- 36Why are my sent faxes always received with a black vertical line down the page?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41Uninstall printer drivers (Linux)
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Windows 7 Support Information
- 45I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 46The keys on the control panel do not respond.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Replace the drum unit.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)