FAQs & Troubleshooting
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123 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 3Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Change the printer driver settings (Windows/macOS)
- 6How can I clear the "PAPER JAM" error message?
- 7The paper is skewed when it's printed.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I'm using MagicJack and am having problems sending or receiving faxes.
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11How to identify your Operating System (OS).
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13The machine does not print anything.
- 14Delete print jobs from the print queue.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17Can I print from or scan to Android™ Smartphone?
- 18What is Distinctive Ring and how do I program it?
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20What driver package format is supported by my Linux distribution?
- 21What can happen if the wrong paper is used in your machine.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Functions supported in the Windows 7 built-in drivers
- 24My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 25Pre-Required Procedures (Linux)
- 26Why doesn't the machine answer when receiving a call?
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I reduce the size of a received fax on this machine?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 35Can I confirm that the FAX was sent correctly?
- 36Change or delete an existing One Touch or Speed Dial number.
- 37How do I clean the Scanner to improve the copy or fax quality?
- 38Why doesn't my Brother machine have a dial tone?
- 39What is the difference between the toner cartridge and the drum unit?
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 42Verify if the Brother machine has a dial tone
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Windows 10 Support Information
- 45I cannot print from my computer via USB.
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)