FAQs & Troubleshooting
Latest |
84 Results
- 112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 211/16/2022I am experiencing problems sending a fax, what can I do?
- 302/15/2022Replace the drum unit.
- 401/19/2021ControlCenter3 displays a blank screen at startup (Windows)
- 510/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 603/25/2016What is the difference between the toner cartridge and the drum unit?
- 703/25/2016Can I print from or scan to Android™ Smartphone?
- 803/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 903/24/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 1003/23/2016What can happen if the wrong paper is used in your machine.
- 1109/19/2014Why doesn't my Brother machine have a dial tone?
- 1201/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 1301/27/2014How do I set up a group for broadcasting faxes?
- 1401/27/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 1501/27/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 1601/27/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 1701/27/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 1801/20/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 1905/17/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 2005/15/2013How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 2105/15/2013How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 2205/15/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 2305/15/2013How do I clean white or black spots on printed documents?
- 2405/14/2013How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 2505/14/2013"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 2605/10/2013Why doesn't the machine answer when receiving a call?
- 2705/10/2013My FAX/MFC will not Dial. Why?
- 2805/09/2013What is the "Station ID" and how do I set it?
- 2905/09/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 3004/25/2013Verify if the Brother machine has a dial tone
- 3104/25/2013How do I clear the "Awaiting Redial" message?
- 3203/27/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3301/28/2013The keys on the control panel do not respond.
- 3412/28/2012Use my Brother machine to make copy
- 3511/15/2012The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 3607/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 3706/29/2012My Brother machine has no power.
- 3806/29/2012Document Jam
- 3906/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4006/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 4106/14/2012Change or delete a Group stored at a One Touch/Speed Dial.
- 4206/06/2012I'm having problems receiving faxes from one particular number.
- 4305/14/2012Print a report that will show a listing of faxes I sent and received
- 4403/20/2012I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4503/20/2012Change Drum Soon
- 4603/19/2012Replace the toner cartridge
- 4701/31/2012Send a fax
- 4811/17/2011How does my telephone company's Caller ID feature work with my Brother machine?
- 4911/17/2011How can I program my Brother machine's electronic cover page?
- 5009/22/2011Delete the faxes stored in my Brother machine's memory.