FAQs & Troubleshooting
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124 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Change the printer driver settings (Windows/macOS)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 8What can happen if the wrong paper is used in your machine.
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13Change or delete an existing One Touch or Speed Dial number.
- 14Functions supported in the Windows 7 built-in drivers
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17Verify if the Brother machine has a dial tone
- 18Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 19Delete print jobs from the print queue.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Where can I find the serial number for my unit?
- 22Why doesn't the machine answer when receiving a call?
- 23Print command (LPR) (Linux)
- 24I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28Can I reduce the size of a received fax on this machine?
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31To install the printer driver easily using a tool. (Linux)
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33What is the difference between the toner cartridge and the drum unit?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 37Uninstall printer drivers (Linux)
- 38Pre-Required Procedures (Linux)
- 39Windows 10 Support Information
- 40How to identify your Operating System (OS).
- 41I'm using MagicJack and am having problems sending or receiving faxes.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49The paper is skewed when it's printed.
- 50The machine does not print anything.