FAQs & Troubleshooting
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122 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 3Can I confirm that the FAX was sent correctly?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Change or delete an existing One Touch or Speed Dial number.
- 7What is Distinctive Ring and how do I program it?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 11How can I clear the "PAPER JAM" error message?
- 12I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 13Why doesn't the machine answer when receiving a call?
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using MagicJack and am having problems sending or receiving faxes.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The paper is skewed when it's printed.
- 18The machine does not print anything.
- 19What driver package format is supported by my Linux distribution?
- 20I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 21Pre-Required Procedures (Linux)
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows/macOS)
- 24Functions supported in the Windows 7 built-in drivers
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What can happen if the wrong paper is used in your machine.
- 28I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Windows 7 Support Information
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34Can I reduce the size of a received fax on this machine?
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36Print command (LPR) (Linux)
- 37Open the Control Panel (For Windows)
- 38What is the difference between the toner cartridge and the drum unit?
- 39I can receive a fax, but cannot receive a telephone call.
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41Why are my sent faxes always received with a black vertical line down the page?
- 42I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 43I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 44When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
