FAQs & Troubleshooting
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160 Results
- 1How do I load paper?
- 2How do I load 10 x 15 Glossy paper into my machine?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8Set the date and time
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Verify if the Brother machine has a dial tone
- 11Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Windows 10 Support Information
- 19How do I know which side up my photo paper should be in the tray?
- 20Can I use voice mail on the same line as my Brother machine?
- 21One or more of my colors are not printing (blank). What can I do?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Pre-Required Procedures (Linux)
- 25Delete print jobs from the print queue.
- 26Can third party ink be used to refill the ink cartridges?
- 27When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 28Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Cannot print after a Windows 10 update (June 2020)
- 31The edge of glossy paper is smudged.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The printer status is Offline or Paused.
- 34How do I clear Machine Error 46?
- 35Can I print a report that will show all of my Speed Dial and Group numbers?
- 36When printing from my Apple Mac OS X, the print is coming out mirrored.
- 37Where is the USB port on the machine?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Why doesn't the machine answer when receiving a call?
- 40Can I confirm that the FAX was sent correctly?
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Open the Control Panel (For Windows)
- 44A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 45Windows 7 Support Information
- 46How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 47How do I replace the Ink Cartridge?
- 48I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)