FAQs & Troubleshooting
Popular |
164 Results
- 1Where can I find my Brother machine's serial number?
- 2What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 3Can I still receive faxes or calls when the machine is switched off?
- 4The edge of glossy paper is smudged.
- 5Can I use voice mail on the same line as my Brother machine?
- 6When I print, the pages are smudged with ink. What should I do?
- 7Why doesn't the machine answer when receiving a call?
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9I'm using MagicJack and am having problems sending or receiving faxes.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11Can I program my Brother machine to forward the faxes I receive to another location?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How do I know which side up my photo paper should be in the tray?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15How do I store received faxes into memory? (Fax Storage)
- 16Can I print from or scan to Android™ Smartphone?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21What driver package format is supported by my Linux distribution?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23How to identify your Operating System (OS).
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28How do I print envelopes?
- 29Check the firmware version.
- 30Pre-Required Procedures (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32Delete print jobs from the print queue.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 35Uninstall the drivers (Windows)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Change the printer driver settings (Windows/macOS)
- 38The printer status is Offline or Paused.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Windows 7 Support Information
- 41How do I clear Machine Error 46?
- 42Can third party ink be used to refill the ink cartridges?
- 43When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45One or more of my colors are not printing (blank). What can I do?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50What is Distinctive Ring and how do I program it?