FAQs & Troubleshooting
Latest |
50 Results
- 112/19/2022Can third party ink be used to refill the ink cartridges?
- 210/04/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 310/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 411/16/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 503/25/2016Can I print from or scan to Android™ Smartphone?
- 603/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 705/15/2015Set the date and time
- 805/11/2015I cannot pull the paper tray out of my machine. What can I do?
- 905/11/2015The monochrome copies I make are too light. What can I do?
- 1005/11/2015When I print, the pages are smudged with ink. What should I do?
- 1105/11/2015How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 1205/11/2015How do I clean the Scanner to improve the copy or fax quality?
- 1305/11/2015Why are the faxes I send always received with a black vertical line down the page?
- 1405/11/2015What is the "Station ID" and how do I set it?
- 1509/19/2014Why doesn't my Brother machine have a dial tone?
- 1601/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 1701/27/2014Improve poor print quality.
- 1801/27/2014How do I replace the Ink Cartridge?
- 1905/14/2013How do I clear the message "INK EMPTY BLACK" from the display?
- 2005/10/2013How do I clear the message "Awaiting Redial"?
- 2104/25/2013Verify if the Brother machine has a dial tone
- 2204/25/2013Why doesn't the machine answer when receiving a call?
- 2301/28/2013The keys on the control panel do not respond.
- 2407/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 2506/29/2012What is Distinctive Ring and how do I program it?
- 2606/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 2706/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 2805/11/2012Where can I find my Brother machine's serial number?
- 2911/15/2011How does my telephone company's Caller ID feature work with my Brother machine?
- 3011/14/2011Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 3109/06/2011I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 3207/04/2011Can I use voice mail on the same line as my Brother machine?
- 3304/28/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 3402/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 3511/03/2010The LCD displays an error code (number). What does it mean?
- 3609/08/2010Can I program my Brother machine to forward the faxes I receive to another location?
- 3706/15/2010I can receive a fax, but cannot receive a telephone call.
- 3803/04/2010Can I confirm that the FAX was sent correctly?
- 3909/04/2009How do I know which receive mode to select?
- 4005/19/2009I replaced my ink cartridge, but the LCD is still displaying "Ink Empty Black". What can I do?
- 4102/12/2009How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 4202/12/2009How do I adjust the handset volume on my Brother machine?
- 4312/16/2008What does "COMM.ERROR" on the LCD display mean?
- 4403/06/2008How do I clear the message "No Paper Fed" from the display?
- 4501/10/2008Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 4611/09/2007How do I store received faxes into memory? (Fax Storage)
- 4711/08/2007How do I clear the message "Wrong Paper Size" from the display?
- 4810/24/2006Why is it necessary for my machine to go through regular cleaning cycles?
- 4910/24/2006When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 5010/24/2006Can I still receive faxes or calls when the machine is switched off?